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Housing Information & Advice

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Housing Information & Advice

Emergency Contact Numbers
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I have a home but I have to leave it because it is not affordable.

Emergency Contact Numbers

If you are having problems paying your rent or mortgage, you should get advice as soon as possible.

You should contact your landlord or mortgage provider to let them know you are having difficulties and see if you can make any arrangements. Rent and mortgage payments are 'priority debts', if you do not pay them you could be at risk of eviction or repossession.

If your home is not affordable, it is important that you know what bills should be paid first, as it can help you to keep your home. There are a number of websites that explain ‘priority debts’ and ‘non-priority debts’, and provide useful information to help you manage your bills, we have put here links to some of these.

Shelter

Citizens Advice Bureau

Money Advice

Priority debts usually include:

Non-priority debts usually include:

It is important that you deal with priority debts before non-priority debts, as failing to pay priority debts usually has more serious consequences.

If you think you are at risk of losing your home because you cannot afford to live there, you can either:

When we assess affordability we will consider a number of things including the following:

We will consider whether you can increase your income by looking at what benefits you are claiming and what benefits you might be entitled to. We will also consider if you can reduce your outgoings for example by switching energy provider.     

 

Useful Contacts
Out of hours emergency contact number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I have a dispute with my landlord

Emergency Contact Numbers

When you rent a property from a Landlord, both you and your landlord have certain responsibilities

Your responsibilities include:

Your landlords responsibilities include:

Most disputes are because the tenant or the landlord has not carried out their responsibilities.

If you have fallen out with your landlord and they are refusing to accept rent from you, you should write to the landlord offering to pay the rent (keep a copy of the letter) and pay the money into a bank or building society until the dispute has been resolved. This will prevent the landlord from being able to evict you for non payment of rent.

If you have fallen out with your landlord because he has not carried out repairs, you should still pay your rent as your landlord may try to evict you for non payment of rent if you stop paying. You should write to the landlord (keep a copy of the letter) and explain what repairs need doing and give the landlord the opportunity to reply to you.

If the landlord does not respond to you or the repairs are urgent or dangerous, you can contact us for advice and assistance.

If you have fallen out with the landlord because they have said you are causing a nuisance or are not taking care of the accommodation, you should speak to your landlord to try to resolve the dispute. If you do not feel comfortable speaking to the landlord about the issues, you could ask friends or family to help you or you can contact us for advice and assistance.

If you cannot resolve the dispute with your landlord, you should get further advice.

You can usually get advice from:

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I would like to consider retirement living

Emergency Contact Numbers

Retirement living housing is for people over the age of 60 to help them live independently in their own home and manage their own affairs, for as long as possible.

Retirement properties are flats or bungalows that are linked to Carelink control centre so that help can be summoned in an emergency at any time of the day or night. Support staff visit residents to check on their well being, help them to maintain their independence and provide information and advice. The benefit of retirement living is that it provides support to people in a flexible way, when they need it most. Some residents may need a lot of support and may also have care provided through adult care services, voluntary agencies, family and friends. Other residents may only need help from time to time.

Bury Council has specially designed schemes throughout the borough:

All schemes offer:

In addition some schemes offer:

Further information can be found on the council's website.

Six Town Housing's also provide a retirement scheme, please click here for further information.

You must complete a housing application form for retirement living. Please click here to complete the application form.

Useful Contacts
Housing Choices Contact Team 0161 253 5251
Email Housing Choices Contact Team housingchoicescontact@bury.gov.uk
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Six Town Housing 0161 686 8000
Email Six Town Housing enquiries@sixtownhousing.org

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I was staying with family or friends and have been asked to leave

Emergency Contact Numbers

Under 16’s

If you're under the age of 16, your parents have a legal responsibility to look after you and make sure you have somewhere safe to stay. If you feel you cannot stay or feel that you are at risk if you stay, you should contact Children’s services immediately, the number is shown below.

16 / 17 year olds

If you are 16 or 17 and have been asked to leave your family home, supported lodgings or have been staying with family or friends, you may have to leave unless the person agrees to let you stay longer. It may be worth contacting housing assessment team or children’s services for assistance in helping you to remain in your current accommodation.

Remember, if you are having problems living at home, moving out is not always the only option.

18 and over

If you are 18 or over and have been staying with family or friends, or are a lodger in someone else’s house, and have been asked to leave. It may be worth negotiating to stay longer and actively seek help with finding somewhere else to live.

In some circumstances you may have very few rights and if asked to leave may be able to ask for reasonable notice, which would give you more time to find somewhere else to stay.

Remember, if you are having problems living at home, moving out is not always the only option.

If you're having problems communicating with your parents, it may help to talk to someone else such as an elder brother or sister, your grandparents, aunt or uncle, or a friend or teacher. They may be able to act as a go-between, to help smooth things over.

It may also help if you could stay with a friend or relative for a short time to try and find a solution that will enable you to return and remain at home.

If you have been asked to leave and you have nowhere else to stay you should contact us immediately to discuss your options.

If you have been asked to leave and you have found somewhere to stay temporarily, you should contact the housing assessment team to discuss your options.

Leaving your accommodation is a big step, but moving out will be much easier if you can plan beforehand

Think about the practicalities of leaving and getting other accommodation such as:

1. What rent will you have to pay?

The rent you pay will depend on the type of accommodation you choose, the area it is in and whether there is any support provided.

2. Is a deposit required?

You must check with the accommodation provider to see if you need to pay a deposit. You may also have to pay rent in advance.

3. What other bills will I have to pay?

Your bills may include utility charges, service charges, support cost, you must check with your accommodation provider to see what is included in your rent and any additional charges, as they vary depending on what accommodation you are looking for.

4. What is my income ?

You should think about what income you have currently got and what expenditure you have (complete income and expenditure calculation) as this will help you to decide what is affordable for you.

5. Will I be entitled to claim benefits?

This will depend on your circumstances, you should check what benefits you might be entitled to before you make a decision about moving to different accommodation.

6. Will the accommodation be furnished?

You must check with your accommodation provider to find out if any furniture or fittings will be provided and whether there is any charge for it

7. What accommodation should I look for?

Please click here for information on renting a property form a private landlord.

Please click here for information on supported accommodation.

 

Useful Contacts

Out of hours emergency number 0161 253 6606
Children's Services 0161 253 5454
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am overcrowded in my current home

Emergency Contact Numbers

If your accommodation is too small for your household you may be considered to be living in overcrowded conditions under the law. Your home may be legally overcrowded if there are not enough rooms or space for the number of people who live there.

When we assess overcrowding, we take the following into account:

You can use the following guide to find out if you might be overcrowded. Each of the following would be entitled to one bedroom

If you think you are 3 or more bedrooms short, you should apply for Housing on line and contact us as soon as possible.

If you think you are 1 or 2 bedrooms short, you should apply for Housing on line and contact us to discuss your options.

Useful Contacts
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Apply for housing Housing Application

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I have a property but it is not affordable

Emergency Contact Numbers

If you are having problems paying your rent or mortgage, you should get advice as soon as possible.

You should contact your landlord or mortgage provider to let them know you are having difficulties and see if you can make any arrangements. Rent and mortgage payments are 'priority debts', if you do not pay them you could be at risk of eviction or repossession.

If your home is not affordable, it is important that you know what bills should be paid first, as it can help you to keep your home. There are a number of websites that explain ‘priority debts’ and ‘non-priority debts’, and provide useful information to help you manage your bills, we have put here links to some of these.

Shelter

Citizens Advice Bureau

Money Advice

Priority debts usually include:

Non-priority debts usually include:

It is important that you deal with priority debts before non-priority debts, as failing to pay priority debts usually has more serious consequences.

If you think you are at risk of losing your home because you cannot afford to live there, you can either:

When we assess affordability we will consider a number of things including the following:

We will consider whether you can increase your income by looking at what benefits you are claiming and what benefits you might be entitled to. We will also consider if you can reduce your outgoings for example by switching energy provider.     

If you are an owner occupier and are being threatened with repossession, we will consider whether you will be eligible for the Government Mortgage rescue scheme. Please click here for more information on Mortgage Rescue.

Useful Contacts
Out of hours emergency contact number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

My landlord has threatened to change the locks or force me to leave

Emergency Contact Numbers

Illegal eviction is an offence

An illegal eviction takes place if your landlord makes you leave your home without following the proper legal process. It is a criminal offence.

Certain actions by a landlord nearly always count as illegal eviction - a serious criminal offence:

Your landlord can legally evict you only by following the correct procedure, which varies depending on the type of agreement you have.

Many illegal evictions take place after office hours so it can be difficult to get help. Call the police and the out of hours emergency number for advice and assistance.

If you have been evicted illegally and are not sure of your rights, get advice immediately.

Am I protected from Illegal eviction?

If your tenancy or licence began before 15 January 1989 and you are a residential occupier,  then you are protected by the law against illegal eviction. However if your tenancy or licence began on or after January 1989, or you have agreed a rent increase other than set by a Rent Officer or Rent Tribunal, and you come into one of the following categories, then you will not be protected by the law against illegal eviction.

Those who are excluded from protection are

If one of the above describe your circumstances, your Landlord only has to give you notice before they evict you. All other tenants and licensees remain protected from illegal eviction, regardless of when their tenancy or licence began.

If you feel you are threatened with being illegally evicted or have been illegally evicted you must contact us immediately.

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Further advice on eviction Shelter Website

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am in Private rented accommodation and I am being asked to leave

Emergency Contact Numbers

If you are being asked to leave your current accommodation, it is important to find out your rights and what type of tenancy you have. You can find further information on Shelter's website.

If your landlord is trying to evict you illegally they may be committing a criminal offence.

The information that has to be included in the notice varies depending on the type of tenancy you have. The information that is usually required includes:

The majority of private rented tenants have an "assured shorthold tenancy". This can either be fixed term (i.e.. set period of time such as six months) or periodic tenancy (i.e.. rolling from month to month). For assured shorthold tenancies landlords can usually issue a notice without providing you with a reason, but they must give you two months notice. If you are on a fixed term tenancy the notice can not come into effect until the fixed term has ended.

However, if you have broken the terms of your tenancy, the landlord can, in some circumstances, issue you with a two week notice.

If you paid your deposit after 5th April 2007 your landlord should have put your deposit in a government backed deposit protection scheme. If the landlord has not done this it may affect the notice given.

If you signed a new tenancy agreement after October 2016 the landlord will also need to have provided you with a gas safety certificate, energy efficiency certificate along with any notice. 

The date on your notice must be the date that your landlord has given you your notice and not before. For example, you receive your notice on 23rd March and the notice is dated 10th March, this means that the notice would not be valid.

You can check if you notice is valid at shelter. If you think your notice is valid please contact us.

Useful Contacts
Out of hours emergency contact number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I live in a Council or a Housing association property but I have more bedrooms than I need

Emergency Contact Numbers

If you are currently living in a Council property that has more bedrooms than you need, you should contact us to discuss your options.

Tenants whose benefits have been reduced because they have more bedrooms than they need will usually be given priority to downsize their accommodation to suit their housing needs. You should contact use as soon as possible to discuss your options

To be considered, you must be a secure tenant of the Council for at least one year. 

Useful Contacts
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I cannot stay in my home because there has been a fire, flood or other emergency

Emergency Contact Numbers

Damage to your home by fire, flood, or other kind of physical damage can mean that it is uninhabitable, and you need somewhere to stay while it is made safe or repairs are carried out.

If you have family or friends that are able and willing to let you stay temporarily, you may be more comfortable staying with them.

If you have been made homeless by fire or flood, you may be able to claim the cost of alternative accommodation from your insurer. You should contact them directly as soon as possible.

If you have nowhere to stay you must contact us immediately.

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am suffering from neighbour nuisance

Emergency Contact Numbers
Useful Contacts
Out of hours emergency number 0161 253 6606
Six Town Housing 0161 686 8000
Bury Council 0161 253 5353
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I own my home and it is being repossessed

Emergency Contact Numbers

Your home can only be repossessed by your mortgage lender for mortgage arrears if a court agrees and if the correct procedures are followed.

Taking action to repossess a mortgaged home involves a number of stages. You may be able to stop the process at any stage, so get legal advice immediately and keep negotiating to resolve the problem.

There are seven steps to repossessing a home:

1. Your lender writes to you about arrears and repossession

2.  Your lender applies to a court asking for a possession order

3. The court writes to tell you the hearing date

4. A judge hears the repossession case

5. The court makes an order for repossession

6. Bailiffs are sent to remove you if you don't leave

7. Your mortgage lender sells your home

Please click here to find out more about each stage

If you think you are at risk of losing your home because of repossession, you can :

 

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I would like to be considered for mutual exchange

Emergency Contact Numbers

Most social housing tenants have a legal right to swap their home, but to do so you must first get permission from your landlord. You may be able to swap your home with another Bury Council tenant, a council tenant from another area or a housing association tenant.

If you would like to know more about Mutual exchange and how they work please visit the Six Town Housing web page

 

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am currently staying with family and friends and I am being asked to leave

Emergency Contact Numbers

Under 16’s

If you're under the age of 16, your parents have a legal responsibility to look after you and make sure you have somewhere safe to stay. If you feel you cannot stay or feel that you are at risk if you stay, you should contact Children’s services immediately, the number is shown below.

16 and over

If you 16 or over and have been staying with family or friends, or are a lodger in your landlords house, and have been asked to leave, you will probably have to leave unless the person agrees to let you stay longer. It may be worth asking if you could stay a bit longer if you are actively getting help with finding somewhere else to live.

In most circumstances you would have very few rights but you may be able to ask for reasonable notice, which may give you more time to find somewhere else to stay.

Remember, if you are having problems living at home, moving out is not always the only option

If you're having problems communicating with your parents, it may help to talk to someone else such as an elder brother or sister, your grandparents, aunt or uncle, or a friend or teacher. They may be able to act as a go-between, to help smooth things over.

It may also help if you could stay with a friend or relative for a short time to try and find a solution that will enable you to return and remain at home.

If you have been asked to leave and you have nowhere else to stay you should contact us immediately to discuss your options.

If you have been asked to leave and you have found somewhere to stay temporarily, you should contact us to make an appointment to discuss your housing options

Leaving your accommodation is a big step, but moving out will be much easier if you plan it before you go

Think about the practicalities of leaving and getting other accommodation such as:

1. What rent will you have to pay?

The rent you pay will depend on the type of accommodation you get, the area it is in and whether there is any support provided.

2. Is a deposit required?

You must check with the accommodation provider to see if you need to pay a deposit. You may also have to pay rent in advance.

3. What other bills will I have to pay?

You must check with your accommodation provider to see what other bills you will have to pay, as they vary depending on what accommodation you are looking for.

4. What is my income ?

You should think about what income you have currently got and what expenditure you have (complete income and expenditure calculation) as this will help to decide what is affordable for you.

5. Will I be entitled to claim benefits?

This will depend on your circumstances, you should check what benefits you might be entitled to before you make a decision about moving to different accommodation.

6. Will the accommodation be furnished?

You must check with your accommodation provider to find out if any furniture or fittings will be provided and whether there is any charge for it

7. What accommodation should I look for?

Please click here for information on renting a property form a private landlord.

Please click here for information on supported accommodation.

Useful Contacts

Out of hours emergency number 0161 253 6606
Children's Services 0161 253 5454
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

My property does not have the adaptations I need

Emergency Contact Numbers

If you live in private rented accommodation, please click here for further information

If you live in a property managed by Six Town Housing, please click here for further information

If you live in a property managed by a housing association you must contact them directly, please click here for further information

If you live with family or friends, please click here for further information

If you are an owner occupier, please click here for further information

If your property is not meeting your needs please contact your accommodation provider for assistance. 

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I cannot stay in my home because I am, or someone in my household is at risk of violence

Emergency Contact Numbers

If you cannot remain at home because of threats, abuse or intimidation, there may be safe places you can go to. 

If you are in danger from violence now, You should call the police on 999 if your personal safety is threatened, if you are at risk of assault or injury, in an emergency or if you believe that a criminal offence is about to be committed.

If you feel you are in an abusive relationship, it can be difficult to understand what is happening and who to ask for help. Contact the National Domestic Violence Helpline to talk confidentially to someone about your situation and to find out what your options are.

If you have family or friends that are able and willing to let you stay temporarily, you may be more comfortable staying with them.

If you feel that you are at risk and need assistance with finding alternative accommodation, contact us immediately.

We may also be able to assist you with remaining in your own home by making it safer. 

Useful Contacts
National Domestic Violence Helpline 0808 2000 247
National Domestic Violence Website

Click here to go to the website

Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

My property is in disrepair

Emergency Contact Numbers

For further information please select one of the following that matches your current situation

Information for private tenants

Information for council housing tenants

If you are a housing association tenant you should contact them directly

I live with family or friends

I am an owner / occupier

Useful Contacts
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Environmental Health 0161 253 5353

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am being evicted from my home

Emergency Contact Numbers

If you are being asked to leave your current accommodation, it is important to find out your rights and what type of tenancy you have. You can find this out on the shelter website.

If your landlord is trying to evict you illegally they may be committing a criminal offence. Please see information on illegal eviction

The information that has to be included in the notice varies depending on the type of tenancy you have. The information that is usually required includes:

The majority of private rented tenants have an “assured shorthold tenancy”. This can either be fixed term (i.e. set period of time such as six months) or periodic tenancy (i.e. rolling from month to month). For assured shorthold tenancies landlords can usually issue a notice without providing you with a reason, but they must give you two months notice. If you are on a fixed term tenancy the notice can not come into effect until the fixed term has ended.

However, if you have broken the terms of your tenancy, the landlord can, in some circumstances, issue you with a two week notice.

If you paid your deposit after 5th April 2007 your landlord should have put your deposit in a government backed deposit protection scheme. If the landlord has not done this it may affect the notice given.

If you signed a new tenancy agreement after October 2016 the landlord will also need to have provided you with a gas safety certificate, energy efficiency certificate along with any notice. 

The date on your notice must be the date that your landlord has given you your notice and not before. For example, you receive your notice on 23rd March and the notice is dated 10th March, this means that the notice would not be valid.

You can check if you notice is valid on shelter's website using their eviction checker. If you think your notice is valid please contact us.

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5377
Email Housing Assessment Team HAT@bury.gov.uk
Shelter Shelter's website

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I cannot stay in my home because I am, or someone in my household is at risk of violence

Emergency Contact Numbers

If you can not remain at home because of threats, abuse or intimidation, there may be safe places you can go to. 

If you are in danger from violence now, You should call the police on 999 if your personal safety is threatened, if you are at risk of assault or injury, in an emergency or if you believe that a criminal offence is about to be committed.

If you feel you are in an abusive relationship, it can be difficult to understand what is happening and who to ask for help. Contact the National Domestic Violence Helpline to talk confidentially to someone about your situation and to find out what your options are.

If you have family or friends that are able and willing to let you stay temporarily, you may be more comfortable staying with them.

If you feel that you are at risk and need assistance with finding alternative accommodation, contact us immediately.

We may also be able to assist you with remaining in your own home by making it safer. 

Useful Contacts
National Domestic Violence Helpline 0808 2000 247
National Domestic Violence Website

Click here to go to the website

Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Out of hours emergency number 0161 253 6606

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

My home is being repossesed

Emergency Contact Numbers

Your home can only be repossessed by your mortgage lender for mortgage arrears if a court agrees and if the correct procedures are followed.

Taking action to repossess a mortgaged home involves a number of stages. You may be able to stop the process at any stage, so get legal advice immediately and keep negotiating to resolve the problem.

There are seven steps to  reprocessing a home:

1. Your lender writes to you about arrears and repossession

2.  Your lender applies to a court asking for a possession order

3. The court writes to tell you the hearing date

4. A judge hears the repossession case

5. The court makes an order for repossession

6. Bailiffs are sent to remove you if you don't leave

7. Your mortgage lender sells your home

Please click here to find out more about each stage

If you think you are at risk of losing your home because of repossession, you can :

 

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I have a home but I have care needs

Emergency Contact Numbers

If you have your own accommodation but feel that you are struggling to manage with day to day activities, it may be possible to get some help to enable you to stay in your home.

You will need to contact Connect and Direct, speak to a customer adviser and arrange for an assessment of your care needs. The contact details are listed below;

Textile Hall

Manchester Road

Bury

BL9 0DG

An assessment is a discussion with a professional about your needs and how we can support you. The assessment will determine what kind of support and care you may need and how often it is needed.

There are a number of services that could help you to remain at home and live independently some of these are listed below but your care manager will work with you to design a support package that is personalised to your needs.

Following a Social Care Assessment you may also need a Financial Assessment to find out how much you might need to pay towards any services you receive. To find out more please visit the Care costs - Your contribution towards your care costs section.

If you are assessed as needing a lot of support, you may want to consider having a live in carer or moving to more suitable accommodation, such as retirement living, supported accommodation, extra care homes, or a care home.

Useful Contacts

Out of hours emergency number 0161 253 6606
Adult Care Services 0161 253 5151
Email Housing Assessment Team adultcareservices@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

My property is in disrepair

Emergency Contact Numbers

For further information please select one of the following that matches your current situation

Information for private tenants

Information for council housing tenants

If you are a housing association tenant you should contact them directly

I live with family or friends

I am an owner / occupier

If your property is in disrepair you must contact your landlord to advise of the disrepair to allow them the opportunity to rectify any faults, if the landlord refuses, is unable to assist you or the repairs are dangerous you can contact your local environmental health department for advice and guidance. 

Useful Contacts
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Environmental Health 0161 253 5353

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I am leaving or about to leave the Armed forces and need to leave accommodation that has been provided for me

Emergency Contact Numbers

If you are due to be discharged from the Forces and need to leave accommodation that is provided by the Ministry of Defence, you should request a Certificate of Cessation of Entitlement to Occupy Service Living Accommodation. There are separate forms for single people and for families.

You can apply for housing on-line and should provide a copy of the Certificate of Cessation of Entitlement to Occupy Service Living Accommodation to address. If you are unable to apply on line, you should contact us by phone.

If you have already been discharged and are still in your accommodation. You will be able to remain there until you are evicted from Defence Estates. They will need to give a Notice to Vacate before they take you to court.

If you have been given Notice to Vacate you should contact us for further advice.

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Apply for housing Housing Application

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I cannot stay in my home because I have fallen out with my landlord

Emergency Contact Numbers

When you rent a property from a Landlord, both you and your landlord have certain responsibilities

Your responsibilities include:

Your landlords responsibilities include:

Most disputes are because the tenant or the landlord has not carried out their responsibilities.

If you have fallen out with your landlord and they are refusing to accept rent from you, you should write to the landlord offering to pay the rent (keep a copy of the letter) and pay the money into a bank or building society until the dispute has been resolved. This will prevent the landlord from being able to evict you for non payment of rent.

If you have fallen out with your landlord because he has not carried out repairs, you should still pay your rent as your landlord may try to evict you for non payment of rent if you stop paying. You should write to the landlord (keep a copy of the letter) and explain what repairs need doing and give the landlord the opportunity to reply to you.

If the landlord does not respond to you or the repairs are urgent or dangerous, you can contact your local environmental health department for assistance.

If you have fallen out with the landlord because they have said you are causing a nuisance or are not taking care of the accommodation, you should speak to your landlord to try to resolve the dispute. If you do not feel comfortable speaking to the landlord about the issues, you could ask friends or family to help you or you can contact the Housing Assessment Team for advice and assistance.

If you cannot resolve the dispute with your landlord, you should get further advice.

You can usually get advice from:

Useful Contacts
Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

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I am overcrowded in my current home

Emergency Contact Numbers

If your accommodation is too small for your household you may be considered to be living in overcrowded conditions under the law. Your home may be legally overcrowded if there are not enough rooms or space for the number of people who live there.

When we assess overcrowding, we take the following into account:

You can use the following guide to find out if you might be overcrowded. Each of the following would be entitled to one bedroom

If you think you may be overcrowded, you should apply for Housing on line and contact us as soon as possible.

Useful Contacts
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Apply for housing Housing Application

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am suffering from Neighbour nuisance

Emergency Contact Numbers
Useful Contacts
Out of hours emergency number 0161 253 6606
Six Town Housing 0161 686 8000
Bury Council 0161 253 5353
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I can not stay in my accommodation because I am experiencing harassment

Emergency Contact Numbers

The law can protect you from harassment, dependent on who the harassment is from and what the harassment is.

Harassment from your landlord or letting agent

There are various types of harassment which may include:

If you feel you are being harassed by your landlord or letting agent there are a number of things you can do, these include:

 

Useful Contacts

Out of hours emergency number 0161 253 6606
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Citizens Advice Bureau Citizens Advice Website
Shelter Shelter Website

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I need to leave my home because my relationship has broken down

Emergency Contact Numbers

Some relationships break down due to Domestic Abuse

If you cannot remain at home because of threats, abuse or intimidation, there may be safe places you can go to.

If you are in danger from violence now, You should call the police on 999 if your personal safety is threatened, if you are at risk of assault or injury, in an emergency or if you believe that a criminal offence is about to be committed.

If you feel you are in an abusive relationship, it can be difficult to understand what is happening and who to ask for help. Contact the National Domestic Violence Helpline to talk confidentially to someone about your situation and to find out what your options are.

Other Relationship breakdown

It can be difficult at times to live with other people such as, family members, husband, wife, civil partner and partners, and sometimes this can lead to a breakdown in the relationship.

There are a number of things you should think about before making the decision to leave your accommodation, these may include:

It is important that you consider your circumstances carefully.

If you feel that you are at risk and need assistance with finding alternative accommodation, contact us immediately.

If you are unsure of what your options are and would like some advice, you can usually get advice from:

If you feel that you are at risk and need assistance with finding alternative accommodation, contact us immediately.

We may also be able to assist you with remaining in your own home by making it safer.

Useful Contacts
National Domestic Violence Helpline 0808 2000 247
National Domestic Violence Website

National Domestic Violence Website

Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk
Shelter Shelter Website
Citizens Advice Bureau Citizens Advice Website

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I am a refugee or Asylum seeker and have been asked to leave accommodation that has been provided by UKBA or the Local Authority

Emergency Contact Numbers

Most Refugees or those seeking asylum will be provided with accommodation and support whilst their circumstances are being assessed.   

Refugees are those granted refugee status after an asylum application or through one of the government programmes to resettle refugees in the UK (such as the Gateway Protection Programme). Refugees also lose their status if they become British citizens.

Some people who apply for asylum are not given refugee status but may be given other forms of leave: exceptional leave to remain (not granted since 2003), humanitarian protection and discretionary leave.

Most of these types of leave are time limited and must be renewed. After five, six or ten years they may also be changed to indefinite leave to remain (ILR). A refugee will keep his/her refugee status when they get indefinite leave to remain. But a refugee will lose their refugee status (but not ILR if they have it) if they return to their home country.

When anyone applies for leave to remain to be extended or changed to indefinite leave, they stay covered by their previous leave until they get a decision on the application, as long as they apply before their leave expires. This can take a long time.

 If you are in accommodation and are waiting for your decision, but need some advice or help, you should contact your accommodation provider.

If you have been asked to leave your accommodation because your application as a refugee or asylum seeker has been accepted, but need some advice or help, you should either contact us or your accommodation provider.

If you have been asked to leave your accommodation because your application as a refugee or asylum seeker has been refused and you need some advice or help, you should be able to get advice from:

What documents might you be asked for?

If you apply for housing or housing benefits you will be asked for:

What about your family members?

If you have refugee status, your husband/wife/civil partner and children are covered by your refugee status as well, even if they have just arrived or have not yet sorted out their status, as long as you started your family before you left your home country.

If you have another type of status your family members are usually included in the asylum application and get leave on the same basis as you. If they arrive later, they must apply to stay through the asylum system, and will be asylum seekers until they get leave. This may cause problems with applications for homelessness help and benefits.

Useful Contacts

Out of hours emergency number 0161 253 6606
UK Border Agency UKBA Website
Housing Assessment Team 0161 253 5537
Email Housing Assessment Team HAT@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.

Return to Start

I have a home but I have care needs

Emergency Contact Numbers

If you have your own accommodation but feel that you are struggling to manage with day to day activities, it may be possible to get some help to enable you to stay in your home.

 You will need to contact your local Adult care service and arrange for an assessment of your care needs. The number is listed below or visit

Textile Hall

Manchester Road

Bury

BL9 0DG

An assessment is a discussion with a professional about your needs and how we can support you. The assessment will determine what kind of support and care you may need and how often it is needed.

There are a number of services that could help you to remain at home and live independently some of these are listed below but your care manager will work with you to design a support package that is personalised to your needs.

adaptations and special equipment to help you with your daily life, such as a raised chair or bed, or equipment to help you get in and out of the bath
carelink alarms and pendants
domiciliary care  to assist with general household tasks
personal care to help you with personal needs such as washing and dressing
access to community meals if you have difficulty cooking for yourself
access to a day care centre
access to services provided by the local community

Following a Social Care Assessment you may also need a Financial Assessment to find out how much you might need to pay towards any services you receive. To find out more please visit the Care costs - Your contribution towards your care costs section.

If you are assessed as needing a lot of support, you may want to consider having a live in carer or moving to more suitable accommodation, such as retirement living, supported accommodation, extra care homes, or a care home.

Useful Contacts

Out of hours emergency number 0161 253 6606
Adult Care Services 0161 253 5151
Email Housing Assessment Team adultcareservices@bury.gov.uk

Bury Council is not responsible for the content of external Internet sites that are mentioned on this site. Whilst every effort is made to ensure all information is up to date, it is advisable to contact organisations directly for the very latest details.